I couldn't believe that customer service was so friendly & got back in contact with me so quickly. I don't look for them to give me a refund because the first set I purchase in 2009 and the last set was just a few months ago (the other set was somewhere in between).
I was frustrated when I posted on this blog and sent a message to them. I know it's an impossible thing to want from them.....but I had to try.
Maybe it's because I knit almost constantly that they don't last long. I don't know. I just know that I will not purchase anything else from them. Not because of the customer service, because they are top drawer. It's because of these sets. I just can't throw away any more money for something else that won't last long for me.