Friday, November 9, 2012

customer service at Knit Picks is amazing!

I couldn't believe that customer service was so friendly & got back in contact with me so quickly. I don't look for them to give me a refund because the first set I purchase in 2009 and the last set was just a few months ago (the other set was somewhere in between).

I was frustrated when I posted on this blog and sent a message to them. I know it's an impossible thing to want from them.....but I had to try.

Maybe it's because I knit almost constantly that they don't last long. I don't know. I just know that I will not purchase anything else from them. Not because of the customer service, because they are top drawer. It's because of these sets. I just can't throw away any more money for something else that won't last long for me.

Wednesday, November 7, 2012

I swear I don't normally rant but......

I have been an interchangeable needles fool since I started knitting in the round. So much so, I purchased not one, not two, but three different SETS of interchangeable needles from KnitPicks and have been in contact with the customer service more than once, and they've been very kind and have replaced the individual cables that have had a problem from time to time.

This is my problem
I was knitting a cardigan. It was a cardigan

see the yarn above? It was a cardigan.....until my cable BROKE AGAIN. All 3 sets of my interchangeable needles have had many problems with these needles (the needles would have the bottoms come off of them, the 'holes' that the key was going to go into would be misfiled and wouldn't go thru, or would have extra screw holes in them. 3 Sets. Three whole sets and they've been an epic failure. I can not imagine a product I use being such a disappointment & I know I've said it before, but I mean it now......I'm never ever ever buying another product from knitpicks (because the problems haven't been FIXED just patched up like a cheap ol' truck).I mean it may not matter to the company how much money these sets cost me, but to us it was a lot of money. And it's all been for nothing because none of my whole sets have all working parts. I've had countless projects to fall off the needles because of cable 'glue' failure.
something was different about this....I had cast on 220 stitches. I had k1p1 for 2 whole inches. I was about to start the chart on the cardigan, when I looked down and once again my needles had failed me & my project was ruined. ANOTHER PROJECT RUINED because of these needles.
I know this probably won't mean anything to a huge company like knitpicks and I'm sure they won't miss my business.......but I just wanted to rant and share my anger...yes anger......about another failed product and another failed interchangeable needles from this company. I'm thinking of burning these.....I don't even know what I'm going to do now. I can't 'trust' another project with any of the 3 sets that I have, they have failed me too much too many I may just give up knitting. I'm that frustrated.
thanks Knitpicks for not only ruining my projects but also ruining my needles. No partial fix, or 'band-aiding' of individual needles or cables. This can not be fixed this way...not this time. As a consumer I deserve having products that work, especially ones that costs so much. I deserve a whole set of the same size needles on fixed needles/cables. And you can have all of my sets of needles I purchased from you so you can see how crappy they are.....but I don't expect to see you offer to do this, or you even care that I'm this upset...I mean I'm just one consumer on Wilmington Island in Georgia. I'm just one person......but I have never ever been so disappointed in my life with a product. I am so upset. I am ruined.