customer service at Knit Picks is amazing!

I couldn't believe that customer service was so friendly & got back in contact with me so quickly. I don't look for them to give me a refund because the first set I purchase in 2009 and the last set was just a few months ago (the other set was somewhere in between).

I was frustrated when I posted on this blog and sent a message to them. I know it's an impossible thing to want from them.....but I had to try.

Maybe it's because I knit almost constantly that they don't last long. I don't know. I just know that I will not purchase anything else from them. Not because of the customer service, because they are top drawer. It's because of these sets. I just can't throw away any more money for something else that won't last long for me.

I swear I don't normally rant but......

I have been an interchangeable needles fool since I started knitting in the round. So much so, I purchased not one, not two, but three different SETS of interchangeable needles from KnitPicks and have been in contact with the customer service more than once, and they've been very kind and have replaced the individual cables that have had a problem from time to time.

This is my problem
I was knitting a cardigan. It was a cardigan

see the yarn above? It was a cardigan.....until my cable BROKE AGAIN. All 3 sets of my interchangeable needles have had many problems with these needles (the needles would have the bottoms come off of them, the 'holes' that the key was going to go into would be misfiled and wouldn't go thru, or would have extra screw holes in them. 3 Sets. Three whole sets and they've been an epic failure. I can not imagine a product I use being such a disappointment & I know I've said it before, but I mean it now......I'm never ever ever buying another product from knitpicks (because the problems haven't been FIXED just patched up like a cheap ol' truck).I mean it may not matter to the company how much money these sets cost me, but to us it was a lot of money. And it's all been for nothing because none of my whole sets have all working parts. I've had countless projects to fall off the needles because of cable 'glue' failure.
something was different about this....I had cast on 220 stitches. I had k1p1 for 2 whole inches. I was about to start the chart on the cardigan, when I looked down and once again my needles had failed me & my project was ruined. ANOTHER PROJECT RUINED because of these needles.
I know this probably won't mean anything to a huge company like knitpicks and I'm sure they won't miss my business.......but I just wanted to rant and share my anger...yes anger......about another failed product and another failed interchangeable needles from this company. I'm thinking of burning these.....I don't even know what I'm going to do now. I can't 'trust' another project with any of the 3 sets that I have, they have failed me too much too many times........so I may just give up knitting. I'm that frustrated.
thanks Knitpicks for not only ruining my projects but also ruining my needles. No partial fix, or 'band-aiding' of individual needles or cables. This can not be fixed this way...not this time. As a consumer I deserve having products that work, especially ones that costs so much. I deserve a whole set of the same size needles on fixed needles/cables. And you can have all of my sets of needles I purchased from you so you can see how crappy they are.....but I don't expect to see you offer to do this, or you even care that I'm this upset...I mean I'm just one consumer on Wilmington Island in Georgia. I'm just one person......but I have never ever been so disappointed in my life with a product. I am so upset. I am ruined.

various knitting projects I've completed lately :)

Help me come up with $$$ for dental work...sale!

The Dust Bunnies Will Wait (my etsy shop) huge discounts & magazine sales!!

ETSY SHOP SALE!

Cowl for sale

you can buy my new creation on my etsy shop
What'd'a Cowl $25

Momma and Daddy

my parents sacrificed so much when they decided that having children and making them the center of their lives was something they wanted to do. I remember seeing my Daddy go to work at the crack of dawn to work, haul hay when he was laid off somewhere, keep groceries in the cabinet, keep smiles on our faces and so much more. I saw my Mom put her own career designs aside to be a stay at home mom and garden and clean our home and all the wonderful Mom things she did. They did all this and had all this struggle because they believed in the American dream. They raised us that we could do anything. My Mom was the first person to tell me that I could be president if I wanted....my Dad was the first person to tell me that I'd be a great businesswoman someday......my parents were the first to laugh at my jokes and the last standing on their feet to cheer me on in even my darkest of moments. My parents believed in a world that could be greater for their c

hildren and for their children children's...that no matter straight or flush, feast or famine, good or bad America was the best country in the world and there is nothing more important or better than family.
Everything I am and everything I believe in I owe to my parents. I live every day trying to show a positive light to friends, family, and strangers alike. I live by the live and let live that my parents taught me....Any time a struggle or problem or moral issue comes up in my life I think of my parents and what they would do and let that be my guide. Every time I come upon something that I think I can not do, it is their teaching me that I can do all things thru Christ that helps me find courage because they gave me the gift of loving and knowing God.
I can never thank them enough. I can never describe with words from my very soul how thankful that I am that my parents decided that I was worth anything and that even if no one else believed I could there were people in this world that just knew I could if I only tried. It was their love and sacrifice that has gotten me to where I am and it is because of them and God that I have anything at all to call my own and I'm so thankful for all of it.
I noticed everything you did Daddy. Nothing you did or sacrificed has gone unnoticed or unappreciated all of those days you drug yourself to work I appreciate and it is you that I use as a measuring stick when I'm taking a measure of me.
Momma in Heaven I saw your struggles in so many ways and all of it is a permanent place in my heart and it is your bravery that you showed in your sickness that makes me feel brave in my own small struggles.
thank you so much for loving me and for everything you have done for me. I love you both so much.